Christmas tree farmer boosts business with space-age machine 

Published: December 2018 | By: Samantha Noon

Coramba farmer Wayne Duver cuts production time by 50% with innovative gadget that's gaining customers this festive season. 
Nurturing baby Christmas tree
Wayne inspects a baby pine tree that has another three or four years to go before harvest. As the trees grow, Wayne picks a ‘leader’ branch and prunes around the edges to help the tree grow straight. Photography: Gethin Coles.
NESTLED in the hills of Coramba in the NSW North Coast region, Wayne Duver tends to his beloved crop of Radiata pine trees beneath moody skies and a fresh breeze that smells of Christmas. Like a barber in his salon, Wayne prunes with precision yet wastes no time with his sweeping secateurs sculpting his trees and leaving a trail of pine needles as he goes.

For many, the humble pine tree is the pinnacle of the festive season surrounded in gifts and bejewelled by families in great anticipation of the big day. But for Wayne and his wife Christine it’s a three-to-four-year wait: growing, pruning and perfecting Christmas trees to ensure customers receive them in tiptop condition. This niche skill has become second nature and as the three-week rush of Christmas nears, business is shaping up. 

In an effort to preserve quality and labour, the Duvers invested in a Danish Christmas tree packaging machine, the Net-Let, three years ago. Wayne says his order marked the company’s first delivery to Australia. The space-age-looking machine bears three sized rings (small, medium and large) and is hooked onto the back of the tractor. It envelopes each tree with netting, shrinking it to a third of the original tree size. 

The clever invention has helped cut production cost per tree, increased supply chain efficiencies and is boosting sales. “It’s made a huge difference on quality and transportation time and the end user is getting a much better product,” Wayne says. 

“When we first started we could only get 45-50 trees onto our truck and trailer, otherwise you’d cause damage, but now with the wrapping machine we can get up to 120 trees. So instead of doing two loads I’ve only got to do one.” In turn their business, North Coast Christmas Trees, has grown 25-30% year-on-year since creation.
Farmer wraps Christmas tree
The Danish-designed Christmas tree wrapping machine, the Net-Let, is helping Wayne cut production time, preserve quality and boost business. 
From berries to Christmas trees  
The idea for the business started 10 years ago when Wayne and his wife Christine, who at that time were farming strawberries, found themselves with a measly $70 Christmas tree from the local market. “I called it a twig – it was pretty sparse and it didn’t look like a Christmas tree at all,” Wayne says. “I said I can do better than that. That’s where it all started.” 

They had already had enough of strawberries. “It wasn’t worth doing any more. We were still getting the same price for berries four years on. We didn’t have the volume to compete with the larger growers in Queensland.”

Farmers are an innovative lot, so the couple, whose property is a 15-minute drive from Coffs Harbour, thought laterally. Says Wayne: “We’re lucky, the climate in Coffs Harbour is perfect for growing Christmas trees, anything in fact.”

Now the Duvers have 6,000 Christmas trees, spanning 10 hectares on their 50ha farm. The property is open to the public from 1 December each year to come and choose their very own tree. 

 “There is nothing like the smell of a real Christmas tree to fill your home, bringing back all the memories and associations of Christmas.” 

The trees are sold in three sizes ranging from 1.2m to 2.4m and cost between $50 and $85 each. “It’s a matter of seeding, fertilising and tending for three-to-four years before you get any money back.” So it’s hard to imagine how such a short window in the year could be profitable on small acreage.

But to their credit, the Duvers have focused on what they’re good at; a low-maintenance cash crop with innovation at the core, backed with a little off-farm income during off-peak periods.

Wayne says, “I could expand if I wanted to but I’m at a size where I can manage it myself.” 

Farmer prunes Christmas tree
It takes six weeks to prune the entire crop, which Wayne does himself twice a year.

When it comes to growing the perfect Christmas tree Wayne says good soil, rain and crop management are key, but overall it’s a pretty low-maintenance crop.  During harvest every year the farm hires up to two people to help get the trees ready for sale. “Once we chop the trees down, we wrap them and load them onto  the truck and trailer, and away we go. We supply to outlets all the way from Port Macquarie right through to the Gold Coast.” 

North Coast Christmas Trees outsources the majority of deliveries, unless it’s local or delivering to Queensland, in which case Wayne drives once a week during the Christmas period. 

The trees are dropped off to shops in the middle of the week because customers like to buy their trees towards the end of the week, so they’ve got time to put them up on the weekends. “Most people like to have their tree up by the last weekend before Christmas because that’s when they all have their Christmas parties. We’re pretty much finished [with deliveries] by the 19th of December – it’s a three-week window.” 

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Farm-gate experience draws Christmas tree customers

When the farm gates open on 1 December, the Duvers can see up to 200 visitors a day. Shopping for Christmas trees in the paddock is certainly different to the inside of a department store, so it’s not surprising their farmgate experience makes up 60% of their sales (the remaining sales are to outlets). 

Customers love coming out to the farm and enjoying the country experience, he says. 

 “They get a kick out of choosing their own tree – it’s personalised. Sometimes we see three carloads of people to pick just one tree. Sometimes a family will leave with two trees because they can’t decide. Some spend 10 minutes and others two hours.” 
One way of expanding their reach has been through online marketing. The Duvers have recently updated their website with e-commerce capabilities and they have used social media advertising to help drive sales, which is proving a success.

“Since the website went live, we’re averaging an order a day,” says Wayne of his early November sales. “Once they’ve ordered their tree, they can either pick it up from the farm or at the markets in town or one of our designated retail outlets.”

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Row of Christmas trees
The Coffs Harbour climate is perfect for growing Christmas trees, Wayne says.

Sustainability - the secret to small farming operation 

The Duvers have been careful not to let gluttony get the better of them at Christmas. Wayne says the secret to business is sustainability and listening to customer needs. “Don’t get too big. It’s best to focus on what you’re good at, otherwise you’ll never retain customers.”

Environment is becoming more important for consumers. “We’re getting more and more questions about the effects of growing our trees on the environment and at the moment we’re pretty much replacing what we take out, so we’re carbon neutral, really. 

 “We’re planting what we’re harvesting and the trees break down into mulch so you’ve got nothing going into the rubbish tip. It can take up to 100 years for a plastic tree to decompose, so why not buy a natural tree that you can use as mulch in your garden.”

Wayne says they are getting a lot of repeat customers. “All farmers should integrate social media into their business for value-adding. It’s a way of telling your story and showing your point of difference, otherwise we’ll all be swallowed up by corporates.

Four steps to keeping your Christmas tree healthy 

Farmer inspects baby Christmas tree
Wayne inspects a baby pine tree that has another three or four years to go before harvest. As the trees grow, the farmer picks a ‘leader’ branch and prunes around the edges to help the tree grow straight.

Wayne’s secret tips

  1. Care for it in the same way you would care for a bunch of flowers.
  2. Trees may drink between one-to-four litres of water per day, so make sure you check daily and supply fresh water as needed. 
  3. Cut 2cm off the stump of your tree and put it into a water stand – this opens up the tree trunk to water. A large bucket filled with stones and water works well as a water stand.
  4. If you do not wish to put your tree up immediately, store it in a cool place out of wind and sun in a bucket of water.

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